Telehealth and mobile health services are refocussing the efforts of nurses, doctors and technicians in the delivery of patient care.
The initiatives combine artificial intelligence and learning software with traditional consultations by doctors and nurses. These are often accompanied by smartphone apps that enable access to health plan details from a mobile device with the information shared among the various parties. The consultations can be by phone, tablet or computer using video chats and offer 24-hour access to nurses.
Telemedicine may eventually change how healthcare is delivered and is gradually becoming part of the landscape.
A recent survey by J.D. Power found that the take up of these services has been modest, but those that use it, like it, rating the services on average 851 on a 1,000-point scale. Almost half of respondents gave telehealth a score above 900. J.D. Power said the rates of approval are close to those of online shopping and smartphone banking.
A leader in this area is UnitedHealth Group Inc., (NYSE: UNH) is a Minnesota-based managed health care company offering health care products and heathcare insurance. It is the 5th largest American company by revenue in the Fortune 500 rankings.
UnitedHealth has a market capitalization of US $265 billion and for the 12 months to Sept. 30, 2019 had revenues of US $220 billion.
UnitedHealth offers an assortment of online and mobile tools giving employees access to health information and incentives for wellness. The incentives include such simple things as fitness trackers which help employees meet daily walking goals. It makes weight loss coaches available.
United Health recently added to its efforts with is rolling out a virtual care app for the more than 27 million Americans covered by its employer-sponsored health plans.
The app lets users schedule and conduct a virtual visit with a doctor. Physicians can diagnose a range of conditions. Doctors can prescribe and send medications to local pharmacies for pickup and patients can access their health plan details which they can share with pharmacies, locate nearby healthcare facilities and view the status of their deductible and out-of-pocket spending.
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